Frequently Asked Questions
Everything you need to know about your Biocol Labs experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number within 24-48 hours. You can use this number to monitor your shipment's progress directly on our carrier's website.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, Biocol Labs ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the product description for fit notes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options via Klarna and Afterpay.
Are your materials sustainably sourced?
At Biocol Labs, we prioritize ethical manufacturing. 85% of our current collection is made from organic or recycled materials, and we work exclusively with Fair Trade certified factories.